NELMAR is committed to respecting your privacy. This Privacy Policy describes how we collect, use, store and disclose personal information submitted through the Site. We collect only personal information that you voluntarily submit through the site (the “Site”). We do not collect personal information that you voluntarily submit through the Site without your knowledge. The personal information we collect may include user IDs and passwords to access protected content and place orders online, contact and shipping information including name, company information, addresses, phone numbers, and email addresses to process and fulfill orders, and order information, including order history. We use personal information to administer accounts, facilitate access to the Site, process and fulfill orders, provide customer support, maintain business records, and operate and secure the Site.
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. Personal information is stored behind a firewall and access is restricted to authorized and trusted personnel for the purpose of processing.
REGISTRATION, USER ID’S AND PASSWORDS – These provide access to your profile areas and protected content of the site and will allow you to place orders online. Upon registration, we store your information so that we can make your ordering experience faster and easier. After registering, you need only use your selected username and password to have access to your account information. All information can be updated and changed.
ACCOUNT INFORMATION – You will be asked to provide information about who you are, the company you represent, you’re shipping and billing information if applicable (addresses, phone numbers and e-mail addresses) so that we can process and fulfill your order quickly and accurately. You may update this information as necessary. For your security, we do not share your personal identification data with any other companies, nor is any of this personal information stored on the website itself.
ORDERS – You will be able to view a history of the orders you have made and the services you have requested. The information you provide in your registration application is used only to administer your records and accounts. We do not collect any other personal information by any other means. Remember to sign out of your account and to close your browser window when you have finished your visit. This is to ensure that others cannot access your account, which is especially important if you are sharing a computer with someone else or are using a computer in a public place such as a library or an Internet cafe.
We may use cookies, including persistent cookies, to administer the Site and facilitate user access and use. You can configure your browser to notify you when you receive a cookie and to allow you to decide whether to accept it.
We do not trade, sell, or share your personal information with third parties, except as follows: (a) Service providers. We may share personal information with service providers (for example, hosting, IT support, order processing, and customer support) that process information on our behalf and are subject to confidentiality obligations. (b) Legal and compliance. We may disclose personal information if we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of these Terms, or as otherwise required by applicable law. Personal information may be processed and stored in Canada or other jurisdictions where we or our service providers operate, and may be subject to the laws of those jurisdictions.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and as required by law and our legitimate business needs (including recordkeeping and audit). Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or ask questions about our privacy practices, by contacting us using the information below.
You are responsible for maintaining the confidentiality of your account credentials. You should sign out of your account and close your browser when you have finished your visit, particularly if you are using a shared or public computer.
If you have questions regarding this Privacy Policy or the security of the online ordering process, you may contact NELMAR at 800.363.2283, by fax at 450 477 7999, or by mail at 3100 des Batisseurs Street, Terrebonne, Quebec J6Y 0A2.